Instantly customised ads in NYC.
Exciting news from New York about taking place- based media to another level. The personal one. Imagine being able to display the ad corresponding to the individual’s buying patterns exactly when he/she is shopping. Armed with data about 80 million customers Catalina Marketing is possibly the first network to instantly customise ads based on past purchasing preferences.
How it works: the colour printers installed in each venue are printing a receipt-size ad alongside with the actual receipt right after a customer’s purchase, informing him/her about new products and if engaged enough, redirecting him/her to an instant additional purchase. Researchers show that 80% of the individuals actually read these prints which only proves that relevant ads do attract attention.
Targeted marketing is relevant to consumer packaged goods companies or small business who depend on small but frequent purchases. It is also relevant because as Catalina’s study shows only 2.5% of the customers account for 80% of the average brand’s sale. So if you’re baffled at the idea of individually customised ads, be aware that you would need to focus only on a small percentage of your clients, on those who make the largest part of your revenue. And as seen there are not that very many (Pareto’s 80-20 rule seems to fall). The capacity to communicate to your key customers in their own ”language” is what ”makes or breaks a brand”- ”If you can focus your media on these crucial consumers you can really grow your business” Catalina Marketing declares.
So if this shy yet efficient endeavour (in the end it’s only a paper-slip) seems to work imagine what an interactive digital ad could do! Is this a new opportunity for the digital signage industry and for the digital media? You could say so. Imagine receiving an ad on your mobile or seeing it on a screen reminding you about your favourite type of chocolate (remember it’s a girl writing this) exactly when you’re about to go out from the supermarket! It makes sense to us; let us know what you think.
Have a good week everybody !
Oh and here are some useful links: Catalina and the full article.
Screens for a more personal customer experience | digitalsignage.NET says:
[…] But how do you make people talk about you? A simple screen in a store might not be the ultimate answer. The article seems to hint there is a direct relation between personalisation and positive WOM (you can read the article in full here). People enjoy being greeted (by name) when entering a venue and advised on what products to buy based on their past history. This in-store ritual might not be possible anymore for most venues for several reasons: high inflow of customers, bussier customers, low- customer loyalty, not enough staff. So how can an offer be personalised with limited resources available? Several options exist with their own shortcomings. Instantly personalized printed ads- available in NYC only for the moment, of receipt size and handed after the transaction is completed (read more here). […]